Lost or Stolen Cards
If your ATFCU VISA Check Card or VISA Credit Card has been lost or stolen, it can be canceled 24 hours a day, 7 days a week. In the event you are uncertain which cards have been lost or stolen, please cancel all debit and credit cards immediately and call Austin Telco the next business day.
To deactivate your card using MemberConnect
First login to your MemberConnect account. Once in MemberConnect, go to settings in the top menu and click on the Report a lost or Stolen card tab. Fill out the Report a Lost or Stolen Card online form.
To deactivate your card using Touch Tone Teller
You will then be prompted to cancel either the primary or joint VISA Credit Card or Visa Check Card. After the specific card has been confirmed, you will be asked for the primary members 9-digit Social Security number. Finally, you will be asked to confirm your choice and exit from the system.
Reactivating your card
Falcon Fraud Manager
How Falcon Fraud Manager works:
Click on the link below for a complete list of countries