Security on MemberConnect Web

Security and confidentiality are critical components of all financial institution's online banking systems. Austin Telco Federal Credit Union understands that security and privacy issues are a very common question among online banking users. Austin Telco Federal Credit Union remains committed to providing safe and secure measures for online banking.

Four key components are incorporated into MemberConnect that provide safe and secure access over the Internet.  They include the Secure Sockets Layer (SSL), Digital Certificate, the Firewall, and Multi-Factor Authentication.

In addition to the security protocols mentioned above, all accounts are issued an access code that is used to access MemberConnect. This access code is issued to you by the credit union, and is the first layer of security for your account.  You will be prompted for your access code each time you attempt to login to MemberConnect, regardless of the device.

During a login, you have five attempts at entering the correct access code. After five unsuccessful attempts your online account will be frozen. If you later remember the correct access code, please contact Austin Telco to have your online account unfrozen.  We will ask you security questions, to verify your identity, and will unfreeze the account.

In the event that you have forgotten your access code, you will be required to comply with Austin Telco's policy of resetting access codes.  Austin Telco Federal Credit Union takes member security very seriously, therefore we do not reset access codes over the telephone or through e-mail.  The following procedures are in place for access code resets:

For security reasons we do not reset access codes over the phone, but you have the following four options:

•You may come by any branch location and a new access code can be issued to you after verifying a valid ID.
•You may email a signed written request from the email address we have on file for your account to techsupport@atfcu.org. We will verify your signature and mail your new access code to the address we have on file for your account. (Please allow five working business days for delivery).
•You may fax a written request to 512-206-3553. We will verify your signature and mail your new access code to the address we have on file for your account. (Please allow five working business days for delivery).
•You may call accounting at 512-302-5555 ext. 7190. We will verify your information on the account and mail your new access code to the address we have on file for your account.


Secure Sockets Layer (SSL)

The Secure Sockets Layer (SSL) is a component of MemberConnect that encrypts all data sent and received between your computer and the MemberConnect server.  The Secure Sockets Layer (SSL) protects your information from being “sniffed” as the information is passed through the connection of the internet to your computer.

Digital Certificate

Austin Telco uses a Digital Certificate to verify the identity of our servers to your web browser.   This digital certificate indicates to you that you are conducting transactions with the real Austin Telco site.

Firewall

Austin Telco Federal Credit Union has a firewall in place to safeguard the credit union and its member's private financial data. The firewall is the most critical element in security protection of Austin Telco and member’s information. The firewall offers protection to Austin Telco's network and services conducted on MemberConnect. The firewall also blocks threats from the internet from penetrating through Austin Telco's network.

All internet traffic coming into Austin Telco from the Internet must pass through the firewall before it can reach the MemberConnect server. The firewall prevents any Internet user coming into MemberConnect from getting beyond the web server into Austin Telco's internal network, protecting members' accounts from unauthorized access. Internet users attempting to "hack" or illegally access the internal network of ATFCU will be denied and logged.

Multi-Factor Authentication

Multi-factor authentication is the enhanced security procedure in place that gives your online accounts an additional layer of protection from unauthorized access.

First established in December 2006 by the FFEIC, multi-factor authentication recognizes you by the computer you are using in conjunction with the correct access code.  If you attempt to login from an unrecognized computer, you will be prompted to verify your identity by entering in your secondary password. Once you have verified yourself with your secondary password, you will then be taken to your online account as usual.   This additional security measure dramatically improves the verification process of you actually being the “true” owner of the account.