ATFCU Card Limits
With the increase in data breaches around the country, Austin Telco remains committed to protecting your good name and your deposits. To prevent fraud, Austin Telco has limits on card transactions outside of Texas/US.
Debit Card Signature based transactions - $250 per day.
PIN based / POS (Point of Sale) - $250 per day.
ATM transactions - $250 per day.
Credit Card transactions - $750 per transaction
Removing Limit Restrictions
You can temporarily remove the limit restriction on your ATFCU card by logging on to Online Banking (this service is not currently available on our mobile app). Once you are logged in, select "Card Center" and then select "Manage Travel Notification" if traveling outside of Texas/US or "Remove Purchase Limit" if shopping online with a merchant outside of Texas/US. This feature can be scheduled to remove the $250 limit on card transactions up to a maximum of one month. If you need assistance or more information, please contact Austin Telco's bookkeeping department at 512.302.5555, ext. 7190.
VISA Falcon Fraud Prevention Service
We continue to work with our partner, VISA Falcon Fraud Prevention Service, to monitor all accounts in real-time using the latest neural network technology to identify and prevent fraudulent transactions. Falcon's neural network technology learns and understands individual cardholder purchase patterns, comparing real-time authorization data with your individual card behavior and existing trends in order to better prevent fraud before it can occur. In the event of a questionable transaction, a fraud representative will phone the cardholder directly to verify the transaction. The representatives will identify themselves as VISA Falcon Fraud Prevention Service calling on behalf of Austin Telco to verify transactions on your credit/debit card.
As an added feature of the Falcon Fraud Prevention, you can submit travel dates, destinations, contact numbers and additional information that will help reduce the chance that your card is inadvertently blocked while traveling. Call Austin Telco's bookkeeping department at 512.302.5555, ext. 7190 to provide information regarding your upcoming travel plans.