Fraud Alerts

Austin Telco Number Spoofing Scam

A recent scam involving number spoofing has seen a rise in the last few months. A member has brought it to our attention that they were contacted by what appeared to be Austin Telco's number only to discover that it was a fraudster attempting to get information from their account.

Scammers have used number spoofing before, but now they are finding out whom your financial institute is and spoofing their number to try and get personal information from you. Below is how the scam usually works:

Fraudsters clone (or spoof) the actual number of the financial institute you are currently with; on your caller ID, the number will appear just as if you were getting a call from them. When you answer, the fraudster will usually mention working for your financial institution and that there has been unusual activity on your account. They'll then try and persuade you to give out private account information such as your PIN or password to your account.

In some cases, to ensure they have your trust, the fraudster will mention calling the number on the back of your card or your financial institute directly. Instead of hanging up to allow you to do this, they act as if they terminated the line and will even play a fake dial tone on their end. Once you dial the number for your financial institute, they will resume the call as if it were you initiating it.

Protecting Your Account

Remember, Austin Telco will never call you and ask for your Online Banking password nor will we ever have you input your Debit Card PIN into the phone. If you ever have any doubt of who is on the line, terminate the call yourself and contact us immediately. Along with this, you can also ensure your account safety by:

  • Setting up Account Alerts to let you know when a transaction occurs or someone logs into it.
  • Keep a password lock on your phone and Online Banking App
  • Do not use public WiFi networks to log in to Online Banking.
  • Change your Online Banking password often.
  • When checking Online Banking in a public place, be sure to watch for shoulder surfers trying to see you put in your password.

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