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EMV/Chip Card Scams

A new scam has been announced by the Federal Trade Commission

With the recent release of Chip Cards to combat against fraud and counterfeiting a new type of scam has also emerged. Now scammers are trying to take advantage of the millions of consumers who haven't yet received a chip card.

The scammers are emailing consumers posing as their card issuer. The scammers claim that in order to issue a new chip card you need to update your account by confirming some personal information or clicking on a link to continue the process.

If you reply to the email with personal information, the scammer can use it to commit identity theft. If you click on the link, you may unknowingly install malware on your device. Malware programs can cause your device to crash, monitor your online activity, send spam, steal personal information and commit fraud.

Remember, Austin Telco FCU will never contact you by email or by phone to confirm personal information before sending you a new card. Never respond to an email or phone call that asks you to provide your card number.

If you still are not sure if the email or phone call is a scam, hang up and contact ATFCU by the phone at 512-302-5555.

Never trust links in an email asking for your card number. If you ever have to provide personal information always do it through our secure messaging system with Online Banking.


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