Having issues with your PIN?

In preparation for EMV “Chip” cards, Austin Telco has been upgrading the processing systems for all of our ATM, debit and credit cards. During the upgrade, some members have experienced issues trying to use their card while entering their PIN (personal identification number). If you experience any issue using your debit card as a “debit” transaction (where you enter a PIN) please select the “credit” option instead at the time of purchase. If you experience invalid PIN errors on your debit, credit and/or ATM card, you will need to visit any ATFCU branch lobby to re-pin your card.

If you do not live in the Austin Metro Area and are experiencing issues with invalid PIN errors, please contact us for further assistance at 512-302-5555 x 7190 or 800-252-1310 x 7190. We sincerely apologize for any inconvenience this may cause you.

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