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Home Depot Data Breach

We have been notified that a data breach involving credit and debit cards occurred affecting customers who used payment cards for one or more of their transactions at The Home Depot between April 11, 2014 and September 7, 2014.

While the investigation into the breach is still ongoing, based on the information provided to date, the compromised data is believed to be insufficient to create a risk of identity theft.

Members are encouraged to monitor their accounts closely and to promptly report any unknown or suspicious transactions. Doing so will limit liability for fraudulent activity on impacted accounts. Please refer to your Electronic Funds Transfer Agreement for additional information.

To monitor account transactions, members can use our services, Online Banking and Mobile Banking, activate Email and Alerts, and sign up to receive Online Statements. All of these services are free and may be set up using the instructions provided.

 

Frequently Asked Questions:

I recently shopped at The Home Depot and used my Austin Telco debit or credit card. Is my card at risk?

The incident is currently under investigation and it is not yet clear how many Austin Telco members were affected. If you suspect fraudulent activity on your account, please notify us right away.

Should I cancel my card and order a new one?

If you have experienced unauthorized activity on your account, please contact us immediately.  We will disable your existing card to prevent any additional transactions and reissue a new card. If your cards are unaffected and there is no unauthorized activity on your account, there is no need to cancel your card and order a new one.  If Austin Telco determines your card is at risk, you will be contacted to replace your card.  If you feel your card may have been compromised and would like to have another card issued, you may visit any of our 23 branch locations to receive a free, instant issue, custom debit or credit card.

Should I be concerned about identity theft as a result of the card compromise at The Home Depot?

The information contained on credit and debit card magnetic stripes is typically not sufficient to jeopardize your identity.

Nonetheless, under federal law, you are entitled to one free copy of your credit report every 12 months from each of the three nationwide credit reporting agencies. You may obtain a free copy of your credit report by going to www.annualcreditreport.com or by calling 1-877-322-8228.

If I see fraudulent activity on my account, am I responsible for the losses?

As an Austin Telco member, you are not liable for any losses if you report any suspicious activity promptly. That is one of the important reasons to review your account activity regularly.

How do I enroll to use Austin Telco’s Mobile and/or Text Banking?

To use Austin Telco’s Mobile Banking App for Android or iOS, you must  be registered for Online Banking. This can be done at any of our 24 locations.  To register for Text Banking, login to Online Banking and select “Text Banking” from the main navigation menu.

How do I enroll to receive Online Statements?

After you sign on to Online Banking, select the “My Profile" option at the top of the screen and select Statement Delivery Preference on the dropdown.

How do I activate Email and Text Alerts on my account?

By using eAlerts, you can stay informed about activity on your accounts. These alerts can be delivered to you using email and/or text message (SMS).  To set up your Alerts, log into Online Banking and choose “Alerts” from the navigation menu and then "Add Alert".

You may sign up for any of the following alerts:

  • Account Balance
  • Account Summary
  • Any Deposit
  • Check Cleared
  • Credit Card Transaction
  • Custom Alert
  • Debit Card Transaction
  • Electronic Deposit
  • Large Withdrawal
  • Loan Balance
  • Loan Payment Due
  • NSF
  • Overdraft
  • Stop Payment Expiring

In the meantime, we encourage members to follow these tips to help ensure the safety of their accounts:

  • Review your account activity using Online Banking and/or Mobile Banking
  • Sign up to receive Text and Email Alerts to be notified of transactions on your Austin Telco accounts
  • Sign up to receive Online Statements for faster and more secure delivery of your account statements
  • Monitor your account statements for suspicious account activity
  • Periodically reset your debit or credit card PIN (Personal Identification Number)
  • Contact us immediately to report any suspicious or unknown transactions on your accounts

 


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