Security Notice

Beware of Call Forwarding Scams: Protect Your Phone, Protect Your Accounts

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Fraudsters are using a growing scam to gain access to members' financial accounts by secretly forwarding phone calls and text messages to a number they control. In these scams, criminals trick members into activating call forwarding on their mobile phone. This allows the fraudster to intercept one-time passcodes, security verification calls, and other account authentication messages.

Once they gain control of these communications, scammers may attempt to reset passwords, access online banking, conduct unauthorized transactions, or take over financial accounts.

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How to protect yourself:

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• Never activate call forwarding at the request of an unexpected call, text, or email.
• Be cautious of anyone claiming to be from your financial institution, a government agency, or a technical support company who asks you to enter codes on your phone without you prompting this request.
• Review your call forwarding settings.
• If you stop receiving calls or text messages unexpectedly, contact your mobile carrier immediately.
• Report any suspicious activity to your financial institution right away.

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Remember: ATFCU will never ask you to forward your calls, request your digital banking password, share Secure Access Codes (SAC), or debit card PIN over the phone, via text, or through email. If you ever have any doubts about the legitimacy of a request, terminate the communication immediately and contact us directly for verification.

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