We understand that navigating through a new banking platform can bring up questions and sometimes challenges. That's why we've compiled this comprehensive list of frequently asked questions to assist you every step of the way. Whether you're looking to understand more about our features, need help with transactions, or are curious about security measures, you'll find an answer here. Our aim is to ensure that your digital banking experience is as smooth and efficient as possible. If you can't find the answer you're looking for, please don't hesitate to reach out to our member service team for personalized assistance.
Platform FAQ
Why is ATFCU changing platforms?
We're upgrading to a new digital banking platform to bring you a modern and enhanced experience, designed with your needs in mind. This new platform will introduce features that allow you to manage your money more effectively and access functionalities you've asked for, enabling a smoother and more intuitive banking journey.
What does the change from account to member centric logins mean?
Now, each member will have a unique login, granting direct access to all accounts they are associated with, whether as a primary account holder or joint user. This means you'll have one convenient login to view and manage all your accounts in one place, making your banking experience smoother and more personalized.
How can members prepare for the new upgrade?
To ensure a seamless transition to our new digital banking platform, we encourage you to set up or recover your digital banking username ahead of time. Simply visit atfcu.org, click on “Login”, and then select “Retrieve Username” and follow the steps. Additionally, please update your contact information to stay informed about the upgrade and other important notifications by using the secure messaging feature in online banking, calling, or visiting a branch. It’s also a good opportunity to ensure all joint account users are properly added.
Will member's account groupings be maintained in the new system?
In our new system, you'll have the flexibility to highlight your favorite accounts on a streamlined dashboard for easy access, while other accounts will be neatly organized in an account overview page. You can sort and view these accounts in your preferred order, allowing for a customized and organized view of your finances.
Feature FAQ
What new financial tools will be available on the new platform?
- Financial Tools: Experience the ease of mastering your credit scores and making informed financial decisions with our financial tools SavvyMoney and setting goals. SavvyMoney provides the convenience of real-time access to your credit score, paired with financial education content. You'll also be able to enhance your financial well-being with personal financial goals you can set.
- Account Consolidation: Seamless management of your ATFCU financial accounts with our All-in-One platform. This streamlined solution offers a unified view of all your ATFCU accounts, including joint accounts, simplifying how you monitor your finances from a single location. Additionally, it allows for the integration of external accounts, enabling comprehensive monitoring through our Digital Banking platform.
- ClickSWITCH: Managing direct deposit information can be a complex task, especially when transitioning between banks or jobs. ClickSWITCH is an innovative online banking tool designed to simplify this process, ensuring a seamless and efficient management of your direct deposits.
- Instant Pay: Our new peer-to-peer transfer feature lets you send money effortlessly to anyone using their contact details, with options for recipients to receive funds via debit card, Venmo, or PayPal. This integration means less hassle and no need for multiple apps like Zelle, Venmo, Cash App, and PayPal to manage your transfers. Instant Pay is not be available for our True Youth Accounts at this time.
- CardSwap: Maintaining numerous subscriptions and automatic payments can be a hassle, especially when your card details change. With CardSwap, you can easily update your card information in one centralized location. The process is simplified for a wide range of platforms from a list of service providers that is updated regularly.
- Bill Pay: Our Bill Pay Service will be receiving an upgrade with the new Digital Banking platform. Soon you will have access to an easier, faster, and more convenient way to pay bills.
- Money Manager: Money Manager is also getting an upgrade and will be fully integrated into the new platform to manage and consolidate your accounts. You will need to re-enroll to use it once the platform goes live.
- Alerts: Our Alerts system is changing and you will need to re-enroll in it if you have alerts set up. They will not be moved over.
What do I need to do to prepare for the Bill Pay upgrade?
If you utilize our Bill Pay service, you'll want to make sure you print out and save your payment history for your records. Your information should migrate over, but you will want to compare and make adjustments if necessary. In preparation for the Bill Pay upgrade, members will be unable to add payees starting from the week prior to the Digital Banking upgrade.
If you need help locating Payee Information or History, please follow the videos below.
How to View Payee History
How to View Payee Information
How will Alerts be changing in the new Digital Banking system?
- External Transfer
- Computer/Browser Registered
- Password Changed
- Secure Access Code Contact Information Changed
- Login ID Changed
- Forgot Password is Requested
- External Account Has Been Linked
- Invalid Password is Submitted
- Invalid Secure Access Code Submitted
- Login ID Disabled
- Login ID is Locked Out
- Secure Message Received
- New User Created
- Security Alert Preferences Changed
- Transfer Fails During Processing
- User Profile Updated
- Valid Password for Login ID Submitted
- Forgot Password Process Successfully Completed
- Valid Secure Access Code Submitted
- Daily Balance
- Large Withdrawal
- Direct Deposit Made
- Low Balance
- Loan Payment Due