Digital Banking Support

Digital Banking Resources

Explore our help video playlists to learn about various Digital Banking features, including Bill Pay and Financial Tools. Use the dropdown arrow to select and watch the video that interests you. You can also read out User Guide for a more in depth view of Digital Banking features.

Digital Banking Basics

Bill Pay Basics

Financial Tools Basics

Digital Banking User Guide

Our in depth user guide can assist you in navigating all aspects of the Digital Banking platform. Simply look through the table of contents and click on the page that you would like more information on.

Getting in touch with us is easy!

Call Center Hours

Monday - Friday: 9:00AM - 4:00PM
Saturday: 9:00AM - 12:00PM

Local: (512) 302-5555 and press option "0"
Toll Free: (800) 252-1310 and press option "0"

Lobby Hours

Monday - Friday: 9:00AM - 4:00PM
Saturday: 9:00AM - 12:00PM*

*Bastrop, Buda, Cedar Park, La Frontera, Leander, Lockhart, Pecan Park, Stone Hill, Taos

Drive-Thru Hours

Monday - Friday: 8:30AM - 5:30PM
Saturday: 9:00AM - 12:00PM

eMail Contacts

General Mailbox:
Questions, Comments, and Concerns:
Digital Banking Support:

Fax Numbers

Verification of Deposit Requests: (512) 206-3570
Loan Department: (512) 302-3333
Accounting Department: (512) 206-3553
Administrative Offices: (512) 206-3570

Mailing Address

Austin Telco Federal Credit Union
11149 Research Blvd., Suite 300
Austin, TX 78759

Send a Message

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Austin Telco Federal Credit Union suggests that confidential information, such as account numbers or social security numbers, not be transmitted via email. Instead, please contact Austin Telco Federal Credit Union directly at your nearest branch.

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