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Get answers to frequently asked questions about Austin Telco accounts and services.
You can connect an external account instantly through our Plaid integration.
Note: Instant Verification is only available for participating financial institutions. If your institution is not supported, you can add the account using the Micro-Deposit verification method instead.
More information can be found on pages 50-51 of the digital banking user guide
Yes. ATFCU Digital Banking supports Plaid for instant verification of eligible external accounts.
To connect an external account, go to Transfers & Payments > Manage External Accounts and select Link via Instant Verification. You will then be guided through Plaid's secure verification process. Once verified, your external account will appear in your list of linked accounts and can be used for transfers.
If your financial institution is not eligible for Plaid's instant verification, you can still link your account using the Micro-Deposit verification method.
Plaid availability depends on your external financial institution's participation in the Plaid network.
More information can be found on pages 50-51 of the digital banking user guide
To view, download, or print a statement in Digital Banking:
To receive statements electronically, go to Settings > Statement Delivery Preference and select E-Statements.
More information can be found on pages 65-66 of the digital banking user guide
For security reasons, bank statements are not emailed directly. Instead, you can access your statements through Digital Banking by going to Services > Statements, selecting your account and statement, and then choosing to Download Document or View and Print Document.
You can also set up E-Statements under Settings > Statement Delivery Preference, which sends your statements as PDF documents via email.
More information can be found on pages 65-66 of the digital banking user guide
If your external financial institution supports Plaid, you can link your account instantly through Digital Banking:
If Plaid instant verification isn't available for your account, you can use the Micro-Deposits option to manually verify the account.
More information can be found on pages 50-51 of the digital banking user guide
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