First Time Login Instructions

Access Austin Telco’s new Digital Banking Platform in one of two ways: Online by visiting or with the Austin Telco Mobile Application.

Log in Using Your Current Online Banking Credentials

  1. Enter your current Login ID.
    • If you have previously logged in using your Account Number you will need to retrieve your Login ID if one exists.
    • If a Login ID was never created for your account you will enroll in online banking as a new user.
  2. Enter your current online banking Password

  3. Click Login

  4. Choose the contact method that allows Austin Telco to reach you immediately with a Secure Access Code (SAC). This numbered code is only valid for a short time, and you will need to request a new one if it expires. Never share your SAC code with anyone.

  5. Enter the SAC and click the Submit button.

  6. Choose whether to register your device for future logins. If you click the Register Device button, you will not need to request a SAC again.

  7. Review the Online Banking Services Agreement on the Disclaimers page, and click the I Accept button to agree to the terms and conditions.

Password requirements: If your current password does not meet the following criteria, you will need to create a new one.

  • Must be between 6 and 30 characters
  • Must contain at least 1 number
  • Password must contain a minimum of 1 lower case characters.
  • Password must contain a minimum of 1 upper case characters.
  • Password must contain a minimum of 1 special characters.