Fourth Quarter 2021

Best of the Best

Austin Telco is honored to have been recognized as the "Best Credit Union in Austin" in the Austin American Statesman's 2021 Best of the Best Awards for the third year in a row. This year Austin Telco also won in the Best Bank Category, beating out big banks Chase and Frost. A very special thank you to our members for continuing to make Austin Telco #1 in the Austin area.

2022 Annual Meeting | Board of Director Nomination Process

Next March, three members will be elected to serve on the Board of Directors. The election process will be conducted in compliance with our Bylaws and Election Rules with the election taking place at the Annual Meeting on Wednesday, March 9th, 2022 at the Balcones Centre building 4th floor training room, starting at 2:00PM.

A Nominating Committee, appointed by the Chairman of the Board, will select and present nominees to the membership. Members seeking consideration for nomination by the Nominating Committee must submit a resume and current photo as well as complete an “Application for Nomination to the Board of Directors” form by Friday, November 19th, 2021. If the number of nominees equals the number of positions to be filled, other members may seek nomination by petition. There will be no nominations from the floor at the Annual Meeting. Any member seeking nomination by petition must submit a “Nomination by Petition Packet” along with a resume and current photo by Tuesday, January 25th, 2022. Applications and “Nomination by Petition Packets” will be available during normal lobby hours Monday thru Friday on the 4th floor of the Administrative Office in the Balcones Centre building located at 11149 Research Blvd., Austin, TX, 78759. All required documents noted above must be filed with the Nominating Committee by the specified deadline by delivering them to the 4th floor of the Administrative Office in the Balcones Centre building, Monday through Friday, 8:30AM - 3:30PM

In order to vote in an election of the Credit Union, an individual must be: 1) a member having qualified within the Credit Union’s defined field of membership as set forth in the Credit Union’s Bylaws and 2) must own a regular share account as a primary member with a balance equal to or in excess of the minimum balance requirements of the account classification. Joint owners of accounts are not eligible to vote unless they qualify as a member and have account in their own right. Members are not eligible to vote until having attained eighteen (18) years of age.

Names of members placed in nomination will be posted by Tuesday, February 1st, 2022.

Privacy Policy

Austin Telco Federal Credit Union respects the privacy of our members. We recognize the importance of maintaining the confidentiality of your personal financial information. The privacy policy describes the practices followed by Austin Telco Federal Credit Union. The privacy policy explains what types of member information we collect and under what circumstances we may share it.

You can view our privacy policy online by clicking here.

Visa 2021 NFL Sweepstakes

Man catching football.
You could win a trip to LA for Super Bowl LVI

Use your Austin Telco Visa debit or credit card  from September 1st through October 31st, 2021 for a chance to win an ultimate NFL trip of a lifetime. Tap to pay with a Visa contactless card or a Visa card with a payment-enabled device and you'll receive a bonus entry! No purchase or obligation necessary to enter or win.

Grand Prize Package Includes

  • 2 round-trip flights to Los Angeles, CA
  • 2 tickets to Super Bowl LVI
  • Hotel Accommodation

NO PURCHASE OR OBLIGATION NECESSARY TO ENTER OR WIN THE VISA 2021 NFL SWEEPSTAKES. Open only to legal 50 U.S. & D.C. residents who are 18 or older as of 9/1/21. Void in P.R. and where prohibited. Begins at 12:00 AM PT on 9/1/21 and ends at 11:59PM PT on 10/31/21 ("Promotion Period'). TO ENTER: 1) Automatic Entry: An eligible Visa cardholder will automatically receive one (1) Sweepstakes entry for each eligible Visa purchase made during the Promotion Period at a participating merchant location in the U.S. BONUS ENTRY: An eligible Visa cardholder will automatically receive one {1) bonus Sweepstakes entry for each eligible contactless Visa purchase made using his/her contactless Visa card or using his/her Visa card with a payment-enabled mobile or wearable device during the Promotion Period at a participating merchant location in the U.S. 2) To Enter by Mail Without Purchase or Obligation: Hand-print your name, street address, city, state, ZIP code, and daytime and evening telephone numbers {including area code), and email address, on plain 3" x 5" paper, and mail it in a #10 envelope with sufficient postage affixed, to: Visa 2021 NFL Sweepstakes, P.O. Box 7740, Melville, NY 11775-7740. Mailed entries must be postmarked between 9/1/21 and 10/31/21, and received by 11/8/21. Enter as often as you wish; however, each mailed entry will count as two (2) entries into the random drawing and must be mailed in a separate postmarked-and-stamped envelope. Mechanical reproductions prohibited. ONE (1) GRAND PRIZE: Super Bowl LVI trip package consisting of a 4-day/3-night trip departing on 2/11/22 and returning on 2/14/22 for two {2) people {winner and 1 guest) to Los Angeles, CA to attend Super Bowl LVI, scheduled to take place on 2/13/22. Prize includes two {2) tickets to Super Bowl LVI, round-trip economy class air transportation for two {2) people from a major U.S. gateway airport nearest the winner's home, transportation to/from airport and hotel and all scheduled activities, hotel accommodations including breakfast daily {one room, double occupancy), two {2) tickets to the Super Bowl LVI Visa Tailgate and the VIP Super Bowl Experience, one {1) Visa Super Bowl LVI gift {for winner only), and one {1) $275 Visa Prepaid Product. In addition to the aforementioned prize, $7,800 cash will be awarded in the form of a check to winner that can be used toward the payment of income taxes associated with the prize (collectively, the"Grand Prize Trip"). ARV of Grand Prize Trip: $26,750. In lieu of taking the Grand Prize Trip, the winner will have the option of receiving $5,000 cash awarded in the form of a check and a Visa NFL Gift Box valued at up to $5,000. In addition to the aforementioned prize, $3,400 cash will be awarded in the form of a check that can be used toward the payment of income taxes associated with the prize (collectively, the "Grand Prize Cash Option"). ARV of Grand Prize Cash Option: $13,400. ODDS: Estimated odds of winning are 1 in 13,455,666,787; however, the actual odds of winning depend upon the total number of eligible entries received. Sweepstakes subject to complete Official Rules, available at this location and SPONSOR:Visa U.S.A. Inc., P.O. Box 8999, San Francisco, CA 94128-8999. The NFL Entities have not offered or sponsored this Sweepstakes in any way.

Austin Telco Visa Card as low as 9.90% APR.

Account Alerts

Account Alerts are customized messages sent in virtual real-time to update you whenever there is a change to your account. You can set the messages you want to receive and always be connected.

Get notifications for:

  • Account Balance
  • Credit Card Transaction
  • Large Withdrawal
  • Electronic Deposit
  • ATM Withdrawal
  • Check Cleared
  • And much more!

To set up your Account Alerts, log into Online Banking and choose "Account Alerts" from the navigation menu.

To see a full list of Account Alerts, click here.


Holiday Skip-A-Pay Skip your November or December loan payment!

Starting Tuesday, October 12th, Austin Telco’s Skip-A-Pay program can add some room to your holiday budget by allowing you to skip your loan payment(s) in the month of November or December.

There are several ways to set up Skip-A-Pay for your loan:

  • Online - go to our Skip-A-Pay page and fill out the form

  • Complete the Skip-A-Pay coupon and mail or fax it to:
    Austin Telco Federal Credit Union
    8929 Shoal Creek Blvd., Austin, TX 78757
    Fax: 512-302-3333

  • Submit the coupon in person at any of our branch locations starting Tuesday, October 12th.

To download the PDF coupon click here.

The Skip-A-Pay coupon must be received before your payment is due. The following loans are excluded from this offer: Real Estate, Home Improvement, Home Equity, Term Loans, and Business Loans. Visa Skip-A-Pay coupons are due by October 29, 2021, to skip November 25, 2021, or November 30, 2021, to skip December 25, 2021. Please note that interest is still accrued when payments are skipped, and the term is extended. Normal qualifying is required. Skip-A-Payment is only available for current loans made before July 1, 2021, with no extensions within the past 12 months. One payment that is due between November 15, 2021, and December 31, 2021, may be skipped. Maximum extension is 30 days.

Austin Habitat for Humanity

We are excited to announce that Austin Telco and other local Credit Unions from the Austin area have joined together again with Austin Habitat for Humanity for The House that Credit Unions built 2021. We are excited to be a part of this important cause for our community.

Photo of all the individuals at the Habitat for Humanity project.

Mortgage Loan Preparation Guide

Be prepared. Whether you are a first-time homebuyer who has been waiting for the perfect chance to make your move or someone who is getting ready to move to a larger or smaller home based on changing needs, it’s a good idea to be prepared for the loan process beforehand. Here are some guidelines as to what information you will need for your application.

Residence History
Your previous addresses for the past two years and how long you lived in each place. If you currently rent, your landlord’s name and address (for the past 12 months).

Employment History and Income History
The names and addresses for all your employers for the past two years, the dates you worked at each place of employment and a letter explaining any gaps in your employment in the past two years. You will also need original paystubs for the last 30 days, most recent two years of W-2’s and most recent two years of 1040’s. If self-employed, year-to-date profit and loss statement and current balance sheet. If you were a student in the past two years, bring a transcript or diploma. If retired or disabled, bring award letter and copy of your most recent check for retirement Social Security or disability income.

Outstanding Loans and Credit Cards
All coupon books or most recent statement for every account you have open.

Savings, Checking, or Investment Accounts
The name and address for each financial institution and the account number, the current balance or value, 3 months bank statements on all accounts and 3 months statements for any IRAs, Keoghs, 401Ks or profit sharing you have.

All Personal Property Owned
The net cash value of your life insurance, the make, year and value of automobiles and value of your furniture or other personal property.

All Real Estate Currently Owned
The property address, estimated market value, and outstanding loan balance and your monthly payment. If applicable, amount of any rental income.

Other documents may be required based on your situation. Your loan officer will let you know the exact documents or records required for your loan processing.

Mark Crowley headshot
Mark Crowley
Senior Loan Officer

NMLS# 458989
800-607-3474 Ext. 3282

Jessica Moreno
Loan Officer

NMLS# 2031442
800-607-3474 Ext. 7315

International Credit Union Day

Building Financial Health for a Brighter Tomorrow

On October 21, 2021, Austin Telco Federal Credit Union will join over 56,000 credit unions around the world to celebrate International Credit Union (ICU) Day. The theme of ICU Day 2021 is “Building financial health for a brighter tomorrow.”

Credit unions were built on the principle of “people helping people.” We’ve seen that philosophy in action for more than 100 years, with credit unions providing access to affordable financial products and striving to meet the needs of underserved communities. Austin Telco is honored to be a part of this proud tradition.

Learn more at

Ever wonder what the difference is between Austin Telco and a bank? Watch our video below.

Austin Telco Retirement & Investment Services - Couple sitting and doing finances.

The Best, the Brightest, and Inflation

The Fed may be ready to alter course.

Provided by Austin Telco Retirement & Investment Services

If you are feeling a bit confused about the direction of inflation, you’re in good company. Some of the best and brightest economists in the country are having a tough time getting their arms around the current inflation trends.

The most recent Producer Price Index reading came in above economists’ estimates at a record level of 8.3% compared with a year earlier. Producer prices can be an indicator of future price changes at the consumer level.1

One way to gauge inflation is to watch the people responsible for managing inflation – the Federal Reserve’s Board of Governors. In recent weeks, several governors have indicated they are comfortable with how the economy is recovering. So comfortable that they appear ready to slightly change course with monetary policy in the next few months.2

Does that mean inflation will be lower in six to nine months? Time will tell, but keeping an eye on the Fed’s actions may be one of the best ways to see what’s next for prices.

Remember, inflation is just one factor to consider when making adjustments to a portfolio. But if you’re getting uncomfortable, please reach out. We welcome the chance to speak with you if you see higher prices.

To schedule an appointment with an advisor, please contact Martha Martinez at 512-407-3185.

doug mitchell
Douglas Mitchell
Financial Advisor

Alt: 512-733-5678
chris hager

Christopher Hager
Financial Advisor


This material was prepared by MarketingPro, Inc., and does not necessarily represent the views of the presenting party, nor their affiliates. This information has been derived from sources believed to be accurate. Please note - investing involves risk, and past performance is no guarantee of future results. The publisher is not engaged in rendering legal, accounting or other professional services. If assistance is needed, the reader is advised to engage the services of a competent professional. This information should not be construed as investment, tax or legal advice and may not be relied on for the purpose of avoiding any Federal tax penalty. This is neither a solicitation nor recommendation to purchase or sell any investment or insurance product or service, and should not be relied upon as such. All indices are unmanaged and are not illustrative of any particular investment.

Representatives are registered, securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC , a registered broker/dealer and investment advisor, which is not an affiliate of the credit union. CBSI is under contract with the financial institution to make securities available to members. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. If emailed, you must also add: Important message: the information contained in this message or any attached document is confidential and intended only for individuals to whom it is addressed. If you got this message in error, please inform me immediately. I may ask you to return the documents at my expense. In general, please simply destroy the information at once. Any unauthorized use, distribution, or copying of this information is prohibited.