Branch Updates

Lobby Services by Appointment Only

Due to staffing shortages and the recent high volume of COVID cases, starting Wednesday, January 12th, all lobby services will be available by appointment only. To schedule an in-lobby appointment, call member services at 512-302-5555 and press "0" to be connected. Drive-Thrus will remain open. 

Lobby Hours:
Monday - Friday: 8:30AM - 3:30PM

Drive-Thru:
Monday - Friday: 8:30AM - 5:30PM
Saturday: 9:00AM - 12:00PM

The Following Locations have Modified Drive-Thru Hours & Temporary Closures

Due to COVID-19 and circumstances beyond our control, there are staffing shortages in some of our branches. This has caused certain locations to be temporarily closed or have modified hours.

Louis Henna Branch
549 Louis Henna Blvd.
Round Rock, TX 78664

Due to recent damage to the Louis Henna building, the branch is temporarily closed. We apologize for the inconvenience.

University Oaks Branch - Starting Friday, January 28th.
121 University Oaks Blvd.
Round Rock, TX 78665

Lobby Hours - By Appointment Only:
Monday - Friday: 8:30AM - 3:30PM

Drive-Thru:
Monday - Friday: 8:30AM - 3:30PM
Saturday: 9:00AM - 12:00PM

Georgetown Branch - Starting Monday, February 7th.
501 W. University Ave.
Georgetown, TX 78626

Lobby Hours - By Appointment Only:
Monday - Friday: 8:30AM - 3:30PM

Drive-Thru:
Monday - Friday: 8:30AM - 3:30PM
Saturday: 9:00AM - 12:00PM

Austin Telco FCU requires all staff, vendors, members, and visitors to wear masks inside ATFCU administrative offices and branches regardless of vaccination status. We suggest following the guidance provided by the Centers for Disease Control and Prevention in regards to the ongoing pandemic. Our goal is to keep our staff and members safe.

For the safety of all members and employees, please do not request to go to a lobby or use drive-up services if you:

  • Have been exposed to, or have been diagnosed with, COVID-19
  • Share a household or close relationship with someone who’s been exposed or diagnosed
  • Have recently traveled to an area outside the Austin area that has been identified as high-risk
  • Are currently exhibiting any symptoms associated with COVID-19.

Access Your Account

There are several ways you can access your account.

  • Online and Mobile Banking: The app gives you easy access to your account and features mobile deposit, secured messaging, card center and more.
    • To download the Austin Telco FCU app, please select your designated app store below. 

      download on the app storeget it on google play

  • Call Center: To speak with a member service representative, call 512-302-5555 and press "0" to be connected.  Monday-Friday: 8:30AM – 3:30PM. 
  • Drive-thru: Check our locations page to find one near you. (We have 24 locations to serve you.)
  • ATMs: Through the ATM Alliance, Austin Telco has over 300+ Free ATMs. Click here to find one near you.