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Card Services
Ready to activate your new card or reactivate an existing card? Card Services is your one-stop shop for all your card needs!
Activating Your New Card
Activate your card right from your phone!
Card Activation Through Digital Banking
- Log in to your Digital Banking account
- Select “Services” in the top menu
- Go to “Card Management”
- Click the card details link
- Select which card you want to activate
Card Activation by Phone
Want to activate your card over the phone? Call any of the following numbers and follow the instructions to get started today!
Phone Banking: 512-302-4444
Card Services: 512-407-3181
Visa Voice Response Unit: 1-844-688-4727
Setting Card Limits
Set spending limits for specific transactions, like point-of-sale or ATMs, right from your phone!
- Log in to your Digital Banking account
- Go to the “Services” tab
- Select “Card Management”
- Set your limit
Fraud Monitoring
As part of our partnership with Visa®, we utilize FALCON Fraud Manager, which provides our members with superior fraud detection and monitoring capabilities. FALCON is designed to detect unauthorized charges and prevent fraud in the event your card is lost or stolen.
If FALCON suspects fraudulent activity on your account, a fraud representative will contact you. Your card may be temporarily blocked if we are unable to reach you.
Visa’s Zero Liability Policy
Visa’s Zero Liability Policy1 guarantees you won’t be held responsible for unauthorized charges made with your account or information.
Suspect fraudulent activity on your account?
Follow these steps:
- Regularly review your account activity and statements for any suspicious activity.
- Report suspicious charges to ATFCU immediately.
- ATFCU will investigate reported transactions and correct the issue as soon as possible.
Useful Links
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FAQs
Have questions? We have answers!
Get answers to frequently asked questions about Austin Telco accounts and services.
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Contact us
Wish to speak with a team member? Get in touch!
We’d love to hear from you! Remember, NEVER submit personal financial information through our contact form.
Disclosures
1Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more details.
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