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Rates effective as of current date. Rates subject to change at any time. Contact Us to verify current rates.
Get answers to frequently asked questions about Austin Telco accounts and services.
You can report a lost or stolen card through Digital Banking by going to 'Cards' on the main menu, selecting the card, and clicking 'Report lost or stolen card'.
5-7 business days
Renewal cards are generated in the middle of the month before your card expires. Your current card will expire on the last day of the month listed on the front of the card. (i.e. 09/26 would mean the card expires September 30, 2026)
If you received a fraud alert from Falcon, our fraud monitoring service, they can assist you 24/7 with issues related to that alert. If your debit card was closed and you did not receive a notification from Falcon, assistance is available during normal business hours only.
When you receive a new debit card, your PIN is mailed separately for security purposes. If you have your current PIN and would like to change it, you can do so through Online Banking or by calling 800-252-1310 and selecting Card Services. If you need additional assistance, an ATFCU representative can help.
We’d love to hear from you! Remember, NEVER submit personal financial information through our contact form.
From Georgetown to San Marcos, and everywhere in between, we’re staying Telco True. Start building a True Financial Future with us today.